Refund policy
ARTICLE 8. RIGHT OF WITHDRAWAL
1. Legal right of withdrawal
The consumer customer has a legal right of withdrawal provided for in article
L221-18 of the Consumer Code.
You can exercise your right, without having to give reasons for your decision, within a period
14 days from receipt of the Products by you or the third party, other than the
carrier, which you have designated.
In the case of an order for several Products delivered separately or
in the case of an order for a Product composed of lots or multiple pieces including
delivery is spread over a defined period, the period runs from the date of
receipt of the last Product or batch or the last part.
For contracts providing for regular delivery of Products over a period
defined, the period runs from receipt of the first Product.
To exercise your right, you must inform SCEA AD AETERNAM of your decision to
withdraw by sending, before the expiry of the allotted period, the withdrawal form
the model of which appears in the appendix below, or any other declaration, devoid
of ambiguity, expressing your desire to withdraw, to the following contact details:
646 RUE DES FRANCS 33570 FRANCS
email: adfrancos@chateau-adfrancos.com
You must return or return the Products to SCEA AD AETERNAM, without undue delay and,
at the latest, within 14 days following communication of your decision to
retract.
The cost of returning the Products is your responsibility.
You may be held liable in the event of depreciation of the Products.
resulting from manipulations other than those necessary to establish the nature,
characteristics and proper functioning of these Products.
SCEA AD AETERNAM will reimburse you for all amounts paid, including fees.
of delivery, without unjustified delay and at the latest within 14 days from the
date on which he is informed of your decision to withdraw.
Unless it has offered to collect the Products itself, SCEA AD AETERNAM may
defer reimbursement until recovery of the Products or until you
have provided proof of shipment of these Products, the date retained being that of
first of these facts.
6/11
SCEA AD AETERNAM will make the reimbursement using the same means of payment as
the one used during your purchase, unless you expressly agree that it uses a
other means of payment and to the extent that the reimbursement does not cause
costs for you.
SCEA AD AETERNAM is not required to reimburse additional costs if you have
expressly chosen a more expensive delivery method than the delivery method
standard proposed by SCEA AD AETERNAM.
2. Exceptions to the right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right to
withdrawal cannot be exercised in the following cases:
The supply of goods or services whose price depends on fluctuations in the
financial market beyond the control of SCEA AD AETERNAM and likely to
produce during the withdrawal period;
The supply of goods made to your specifications or clearly
personalized;
The supply of goods likely to deteriorate or expire
quickly ;
The supply of goods which you have unsealed after delivery and which do not
may be returned for reasons of hygiene or health protection;
The supply of goods which, after having been delivered and by their nature, are
mixed inseparably with other articles;
The supply of alcoholic beverages whose delivery is deferred beyond
thirty days and whose agreed value at the conclusion of the contract depends on
fluctuations on the market beyond the control of SCEA AD AETERNAM;
The supply of audio or video recordings or computer software
when they have been unsealed after delivery;
The supply of a newspaper, periodical or magazine, except for
Subscription contracts to these publications.
ARTICLE 9. GUARANTEES
SCEA AD AETERNAM is bound by the legal guarantee of conformity for goods in the
conditions of article L. 217-3 et seq. of the Consumer Code, as well as the
warranty relating to hidden defects in accordance with the provisions of articles 1641 to
7/11
1649 of the Civil Code.
The consumer has a period of two years from delivery of the good to
obtain the implementation of the legal guarantee of conformity in the event of the appearance of a
lack of conformity. During this period, the consumer is only required to establish the existence
of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a
digital service continuously for a period of more than two years, the
legal warranty is applicable to this digital content or digital service
1. Legal right of withdrawal
The consumer customer has a legal right of withdrawal provided for in article
L221-18 of the Consumer Code.
You can exercise your right, without having to give reasons for your decision, within a period
14 days from receipt of the Products by you or the third party, other than the
carrier, which you have designated.
In the case of an order for several Products delivered separately or
in the case of an order for a Product composed of lots or multiple pieces including
delivery is spread over a defined period, the period runs from the date of
receipt of the last Product or batch or the last part.
For contracts providing for regular delivery of Products over a period
defined, the period runs from receipt of the first Product.
To exercise your right, you must inform SCEA AD AETERNAM of your decision to
withdraw by sending, before the expiry of the allotted period, the withdrawal form
the model of which appears in the appendix below, or any other declaration, devoid
of ambiguity, expressing your desire to withdraw, to the following contact details:
646 RUE DES FRANCS 33570 FRANCS
email: adfrancos@chateau-adfrancos.com
You must return or return the Products to SCEA AD AETERNAM, without undue delay and,
at the latest, within 14 days following communication of your decision to
retract.
The cost of returning the Products is your responsibility.
You may be held liable in the event of depreciation of the Products.
resulting from manipulations other than those necessary to establish the nature,
characteristics and proper functioning of these Products.
SCEA AD AETERNAM will reimburse you for all amounts paid, including fees.
of delivery, without unjustified delay and at the latest within 14 days from the
date on which he is informed of your decision to withdraw.
Unless it has offered to collect the Products itself, SCEA AD AETERNAM may
defer reimbursement until recovery of the Products or until you
have provided proof of shipment of these Products, the date retained being that of
first of these facts.
6/11
SCEA AD AETERNAM will make the reimbursement using the same means of payment as
the one used during your purchase, unless you expressly agree that it uses a
other means of payment and to the extent that the reimbursement does not cause
costs for you.
SCEA AD AETERNAM is not required to reimburse additional costs if you have
expressly chosen a more expensive delivery method than the delivery method
standard proposed by SCEA AD AETERNAM.
2. Exceptions to the right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right to
withdrawal cannot be exercised in the following cases:
The supply of goods or services whose price depends on fluctuations in the
financial market beyond the control of SCEA AD AETERNAM and likely to
produce during the withdrawal period;
The supply of goods made to your specifications or clearly
personalized;
The supply of goods likely to deteriorate or expire
quickly ;
The supply of goods which you have unsealed after delivery and which do not
may be returned for reasons of hygiene or health protection;
The supply of goods which, after having been delivered and by their nature, are
mixed inseparably with other articles;
The supply of alcoholic beverages whose delivery is deferred beyond
thirty days and whose agreed value at the conclusion of the contract depends on
fluctuations on the market beyond the control of SCEA AD AETERNAM;
The supply of audio or video recordings or computer software
when they have been unsealed after delivery;
The supply of a newspaper, periodical or magazine, except for
Subscription contracts to these publications.
ARTICLE 9. GUARANTEES
SCEA AD AETERNAM is bound by the legal guarantee of conformity for goods in the
conditions of article L. 217-3 et seq. of the Consumer Code, as well as the
warranty relating to hidden defects in accordance with the provisions of articles 1641 to
7/11
1649 of the Civil Code.
The consumer has a period of two years from delivery of the good to
obtain the implementation of the legal guarantee of conformity in the event of the appearance of a
lack of conformity. During this period, the consumer is only required to establish the existence
of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a
digital service continuously for a period of more than two years, the
legal warranty is applicable to this digital content or digital service